Unreasonable Hospitality
Will Guidara
Unreasonable Hospitality
Will Guidara
Lean Customer Development
Cindy Alvarez
The Customer-Driven Organization
Lance B. Coleman
Successful Key Account Management in a Week
Grant Stewart
An Introduction To Service Design
Lara Penin
Uncommon Sevice
Frances Frei
The Gold Standard
Colin Cowie
The Customer of the Future
Blake Morgan
The Power of Pull
Rob Snyder
7 Lessons in Customer Care
Di McLanachan
The Human Experience
John Sills
Customer Passion
Steven Van Belleghem
The Customer-Driven Marketing Handbook
Fab Giovanetti
Start With the Customer
Peter Cross
Reinventing Retail
Ian Shepherd
Consumer Behavior
Leon G. Schiffman
Friction/Reward
Richard Hammond
Customer Service
Robert W. Lucas
Management Lessons From Mayo Clinic
Leonard L. Berry
