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Terms and Conditions:

Access and use of this Website, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below. By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between Dubraybooks.ie and the customer will exist once an order has been accepted, processed, dispatched and received.

Company details
This site is owned by Dubray Books Ltd., which is a private limited Company, registered in Ireland (number 678677), with its registered office at Block 4, First Floor, Swords Business Park, Swords, Co. Dublin, K67 X903.

Disclaimer
To the fullest extent permitted at law, Dubray Books Ltd. is providing this Website and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Dubray Books Ltd. does not represent or warrant that the information accessible via this Website is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Dubray Books Ltd. nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Our web site images, descriptions and colours are subject to change and are for illustration only.

Fulfilment
Due to the nature of our business, stock availability cannot be guaranteed. If your goods are in stock the order will be shipped in order to reach you within 5-7 working days. Once you have placed an order with Dubraybooks.ie an email will be sent to you confirming your order details. A second e-mail will be sent once your order has been dispatched. It is important that you give us a valid email address so you can receive these emails. Dubraybooks.ie is not responsible for missed communication due to incorrect contact details being submitted. Dubray reserve the right to accept or reject any order at our absolute discretion. Whilst we try to ensure that prices are accurate, Dubray reserve the right to correct the prices if we discover an error. In this event, you will be entitled to cancel your order or re-confirm it at the correct price. Cancellation of orders, given the nature of electronic commerce, is not possible online. If you would wish to cancel an order before it is dispatched please contact us on 01-8448815. If you are unhappy with your goods once they have arrived you are entitled to return them for a refund or replacement. Please check the order confirmation screen carefully before completing your order.

Price of Goods
The price listed on the Website (the “Price”) for Dubray Bookstore products (the “Products”) will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the Price listed on the website without notice. These changes may be to take account of any increase in our supplier’s prices, a promotional price change, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong. We reserve the right to correct any errors published on the website at any time. The pricing on the website may vary between search results pages, product pages, partner websites and in store prices, however, we make every effort to ensure the prices on our website are correct. The final price of a product is displayed in the basket before you confirm your purchase, either on Dubraybooks.ie or on our partner websites.

Delivery
We will endeavour to deliver the Products to you within 3 – 5 working days of your Account order within the island of Ireland, where this is practical. However, Products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the Product/s. In these circumstances, we will refund any money paid by you for those Products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those Products. At the time of delivery you may be required to validly sign-off on the delivery of the Products, after which time the Products become your sole responsibility. Refunds can only be applied to the original method of purchase. FREE delivery is only applicable to the Island of Ireland unless otherwise stated.

Promo Codes
Codes are not valid in conjunction with any other offer or discount code - only one discount code can be used per online order Discount codes do not apply to Black Friday, Cyber Monday, Online Exclusive Prices and Half Price Book offers. Discount codes do not apply to LEGO products or Toniebox Starter Sets Discount code must be entered in the promotional code box at checkout, discounts cannot be applied retrospectively Postage/delivery charges are not discounted. Free delivery applies when you spend over €20 after discount Dubray reserve the right to cancel any order and to alter, extend, or end any promotions at our discretion.

Discount/Promo Codes
Occasionally, Dubray will run discount codes in newsletters or through third parties. The following terms and conditions apply to all discount code offers, unless otherwise stated in the promotion: Discount codes are only valid on Dubraybooks.ie. Discounts do not apply to eVoucher or products excluded from specific promotions. LEGO Products are excluded from promotions and discount codes. Discount offers exclude postage. Discount codes cannot be used in conjunction with any other offer, including Buy One Get One Half Price offers. Products with a promo sticker already have a discount applied and do not require a promotion code. Only one discount code or online offer can be used per order. We reserve the right to cancel any order, or withdraw/extend any promotions at our discretion. Discount codes must be entered in the Promotional code box in the basket at the time of purchase. Discounts cannot be applied retrospectively. All offers are time bound, expiry dates specified. All offers end at midnight unless specified otherwise. When specified FREE delivery will only be aplicable to customers within the Island of Ireland, unless otherwise specified.

Buy One Get One Half Price Promotions
Purchase two (or more) items from the Buy One Get One Half Price offer to take advantage of the discount. For every two items you purchase, the cheapest item will be half price. The discount will be calculated at the checkout.

Percentage off and Special Price Promotions
Special prices and percentage off promotions are reflected on the item’s product page, and prices are as marked.

Short Sales Event / Flash Sales
Short Online Sales are valid only on Dubraybooks.ie only - not valid in retail stores. Offer duration specified per campaign. This offer can not be applied retrospectively. Product exclusions may apply. eVouchers are excluded. Postage is excluded. A percentage off is deducted from the product RRP (retail recommended price). Discount codes can't be used in conjunction with flash sales offers. Percentage off is reflected on the item’s product page, and prices are as marked.

Returns and Cancellations for Orders with a Promotion or a Discount Code
Returns or cancellations may result in forfeiture of discounts applied at the time an order is placed and you may be responsible to pay any such adjustments. We will happily exchange any product returned in accordance with our returns policy for an alternative of up to the same value provided it is within the same promotional offer. Payment will be charged for any price difference where any exchanged product is of a higher value. Where any exchanged product is of a lower value, no refund of the price difference will be provided. Should any item be returned and not exchanged in accordance with our returns policy, a refund will only be applicable where the returned item was not given for free (for example – the cheapest item in a multi-buy offer). No refund will be provided for any free items. If a refund is applicable for a returned item, and as a result the original order no longer qualifies for the promotion (eg. Because you have now only purchased one item from the Buy One Get One Half Price offer), the refund you will receive will be the cost of the returned item after the adjustment of the complete order to account for the removal of the promotion. Offers are subject to availability and may be changed or withdrawn without notice by Dubray Books Ltd. at any time.

eVoucher Terms & Conditions
eVouchers can only be redeemed online at Dubraybooks.ie or in any Dubray Retail Store. Only one eVoucher may be used per transaction.

Dubray Gift Cards
The Dubray Gift card can be exchanged as payment or part payment for goods at any branch of Dubray Books. The amount will be deducted from your card. No change or refund will be given but the balance can be used against future purchases. You can spend your gift cards on books, stationery, toys and cards in Dubray stores. Your card cannot be exchanged for cash and cannot be resold, or used to purchase other Dubray vouchers or National Book Tokens. There is no time limit on a Dubray Gift Card. You can check the balance of your card in store or on-line. You can top up on your Dubray Gift Card minimum is €20.00 euro and maximum €200.00. Dubray cannot be held liable for lost, stolen or damaged cards or any credit cards. However, we are able to issue a replacement card for the balance of the original card on presentation of the card number. Dubray is not responsible for funds used without your knowledge. Use of the Dubray Gift Card constitutes acceptance of these terms and conditons, and Dubray reserves the right to amend these without notice. Changes of this policy will be notified here and in our stores.

Website: Use & Security
You are entirely responsible for any and all activities in your use of the site. You agree to notify us immediately of any unauthorised use or any other breach of security.

Website: Privacy & Data Use
In order to provide you with a smooth, efficient and personalised experience, we collect some information relating to your usage of our site. This allows us to provide services and features that most likely meet your needs, and to customise our service to make your experience easier and quicker. Please note, the following cookie policy applies to Dubraybooks.com and all subdomains, including secure.dubraybooks.ie (used for your Shopping Basket).

Cookies
Cookies are tiny text files stored on your computer when you visit certain web pages. At Dubraybooks.ie we use cookies to keep track of what you have in your basket, and to remember you when you return to our site. Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site.

How to Manage Cookies
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org for detailed guidance.

Social Networking Sharing Tools
Dubraybooks.ie carries embedded ‘share’ buttons to enable users to easily share content with their friends through a number of popular social networks. These sites may set a cookie when you are also logged in to their service. Dubraybooks.ie does not control the dissemination of these cookies and you should check the relevant third party website for more information about these. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on Dubraybooks.ie. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting Dubraybooks.ie, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Email Tracking
Some emails that we send you have tracking in at all e.g. service emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site – e.g. our monthly newsletter. Some emails we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. If you want to be sure that none of your email activity is tracked then you should opt out of Dubraybooks.ie emails which you can do via the ‘Unsubscribe’ link in the footer of every promotional email we send.

Surveys and Competitions
From time to time our site may request information from users via surveys, competitions or for a particular service (e.g. newsletter). Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested will include contact information (as supplied to the site during registration) and supplementary information on your professional interests, opinions and preferences. We will use the contact information to notify winners. We will not publish winners'details on the site. If the survey or contest has a sponsor then we may share information given by entrants with the sponsor, but only with the user's consent.

Payment Processing
We use Stripe and PayPal as our external payment provider for online transactions at Dubraybooks.ie. We require the billing address of the credit card you use so that we can pass this to Stripe, who check the address against the cardholder's details for security purposes. We only store delivery details when you opt-in to save these details to your Address Book. We don't store the credit card details on our server. Stripe requires that you provide your credit card details to process the transaction. This is done on a secure Stripe server and data passing between Dubraybooks.ie servers and Stripe are encrypted using 128bit SSL (Secure Sockets Layer).

Our Use of Your Information
We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site's content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users' needs. We use your email address to send you newsletters or other communications that you have requested from the Site. Out of respect for our users we offer an opt-out via the ‘Unsubscribe’ link in the footer of every promotional email we send. We also share some customer information (email address and items ordered) with our Partner Klaviyo, who send out emails on our behalf asking for feedback on our products and services. There is an option to unsubscribe from these emails in the email content itself. Klaviyo are not allowed to use this information for any other purposes.

Advertisers
We do aggregate personally identifiable information and disclose such information in aggregate to advertisers and for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to personally identify you. There are some cases where we do pass on your personal details, however we only do this if you explicitly agree to this, typically by checking an opt-in checkbox where the default position will be that you do not agree to your details being passed on.

Disclosure of Your Information
We do not sell or rent any personally identifiable information about you to any third party. Unfortunately, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorise us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, Intellectual Property Rights infringements, or other activity that is illegal or may expose us to legal liability.

Website & Use
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the Website. All information, designs, drawings and other specifications provided on the Website are the exclusive property of Dubray Books Ltd.. Any copying, transmission or re-transmission of the same requires the prior written approval of Dubray Books Ltd.

Website: Advertising
We reserve the right at all times to place advertisements and promotions on the Website. Advertisers and sponsors on the Website are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused there from.

Claims
When you purchase online, you have a statutory right to return a product (other than perishable produce or a special order) up to 7 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organise a refund (excluding delivery cost). Any breakages or damage must be reported within 24 hours of purchase/delivery.

Accordance with Specification
Many of the Products are of a technical nature and it is not practical to publish detailed specifications of all the Products and keep specifications completely up to date. All descriptive matter, drawings, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the Products.

Safety
If any manuals or safety instructions are provided with the Products, you agree to read and follow carefully all the terms contained there in at all times. Any information contained on the Website is not meant to be comprehensive and if you are inexperienced in using the Products or are unsure of your abilities, you should always seek expert advice and assistance.

Limitation of Liability
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above – mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.

Proprietary Rights to Content
User acknowledges that the Dubraybooks.ie Site contains Content, that is protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is or may be copyrighted as a collective work under Irish copyright laws, and Dubray Books Ltd. owns a copyright in the selection, coordination, arrangement, and enhancement of such Content on the Dubraybooks.ie Site. User may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any such Content, in whole or in part. If no specific restrictions are displayed, Users may make copies of select portions of the Content, provided that the copies are made only for User's personal use and that User maintains any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under Irish copyright laws, User may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other property right. In addition to the foregoing, use of any software Content shall be governed by these terms and any software license agreement accompanying such software.

Third-Party Content
Dubraybooks.ie is a distributor and not a publisher of Content supplied by third parties and Users. Dubraybooks.ie has no editorial control over such Content. Dubraybooks.ie is not obligated to review Content, including User Created Content, as that term is defined in Section XII below. Any opinions, advice, statements, services, offers, or other information that constitutes part of Content, including User Created Content, expressed or made available by third parties, including any other User, are those of the respective authors or distributors and not of Dubraybooks.ie or any Dubraybooks.ie Provider, unless expressly stated otherwise. Neither Dubraybooks.ie nor any Dubraybooks.ie Provider makes any representation, warranty or guarantee on the accuracy, completeness, or usefulness of any third party Content unless otherwise expressly stated. In many instances, the Content, including User Created Content, available through the Dubraybooks.ie Site represents the opinions and judgements of the third party that provides such Content. Under no circumstance shall either Dubraybooks.ie or any Dubraybooks.ie Provider be liable for any loss, damage or harm caused by a User's reliance on information obtained through the Dubraybooks.ie Site. It is the responsibility of User to evaluate the accuracy, completeness or usefulness of the information, opinion, advice, or Content, including User Created Content, available through the Dubraybooks.ie Site.

Age of Users
Our products and services are marketed for and directed towards purchase by adults or with the consent of adults. Individuals under the age of 18 ("Minors") are not permitted to use Dubraybooks.ie without the supervision of a parent or legal guardian. Furthermore, we do not knowingly collect or solicit personal information from children under the age of 13 or knowingly allow such persons to register for an online account or to post personal information on our websites. Should we learn that someone under the age of 13 has provided any personal information to or on any of the Dubray Books Ltd. websites, we will remove that information as soon as possible.

Interactive Community
The Dubraybooks.ie Site offers numerous opportunities for interactive activities, which enable Users to communicate with each other directly, or which enable Users to post information and other material that will be visible to other Users of those services ("Interactive Community"). This section, "Interactive Community", applies to the activities of persons who are using interactive services on the Site ("Interactive Community Users"). The scope of these services may change from time to time, with or without notice. You are using Interactive Community services if you post a review, create a list, create a profile, submit any User Created Content, as defined below, or otherwise participate in any interactive feature. Interactive Community services may be used only for lawful purposes in accordance with these Terms of Use. If you are using any Dubraybooks.ie Interactive Community services, and post, publish or communicate any information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material on through the Interactive Community services, please choose carefully the information that you post and/or provide to other Users ("User Created Content"). User is prohibited from posting on or transmitting through the Dubraybooks.ie Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any applicable law. Dubraybooks.ie reserves the right, in its sole discretion, to reject, refuse to post or remove any posting or other User Created Content (including private messages) by you, or to deny, restrict, suspend, or terminate access to all or any part of the Interactive Community services at any time, for any or no reason, with or without prior notice or explanation, and without liability. Dubraybooks.ie reserves the right, in its sole discretion, to remove your profile and/or deny, restrict, suspend, or terminate your access to all or any part of the Interactive Community services for any reason. If you become aware of misuse of the Interactive Community services, including any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, material that encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violates any applicable law, please contact us immediately by using our Contact Us page. Notwithstanding the foregoing, Dubraybooks.ie assumes no responsibility for ongoing monitoring of the Dubraybooks.ie Site or for removal or editing of any User Created Content, even after receiving notice. Dubraybooks.ie assumes no liability for any action or inaction with respect to conduct, communication, or User Created Content within the Interactive Community.

Modification of Terms
We reserve the right to change the terms of use or policies regarding the use of the Website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the Website.

General
We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual significance.

Laws
The terms of use shall be governed by and construed fully in accordance with the laws of the Republic of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

Termination
We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.

Delivery

Deliveries within Ireland:* 2–3 working days
Free delivery on orders over €20

*on in-stock items

Returns

Return your order within
14 days for full refund, or
within 28 days for store credit

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