The Challenger Sale
Matthew Dixon
Unreasonable Hospitality
Will Guidara
The Transformation Economy
B. Joseph Pine
Effective Complaint Management
Bernd Stauss
Remarkable Retail
Steve Dennis
Celebrity Service Secret Sauce
Geoff Ramm
Customer Success Essentials
Kellie Lucas
The High Performance Manager
Pryor Learning
Close That Sale!
Brian Tracy
100 Proven Ways To Acquire and Keep Clients For Life
C. Richard Weylman
The Harvard Business Review Sales Management Handbook
Prabhakant Sinha
Winning on Purpose
Frederick F. Reichheld
Succeed Through Customer Knowledge
Kazuki Nishiguchi
The Hospitality Mentality
Josh Liebman
Connected Strategy
Nicolaj Siggelkow
The Customer-Base Audit
Peter Fader
