The Six Sigma Handbook

The most important reference to Six Sigma?fully updated for the latest advances This thoroughly revised, industry-standard guide delivers all the information you need to apply Six Sigma techniques and dramatically improve processes, profitability, sustainability, and long-term growth. Written by two of the foremost authorities in the field, the book contains full explanations of the latest lean and change management principles and methods. The Six Sigma Handbook, Sixth Edition: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels shows readers how to build dynamic teams and foster effective leadership while maximizing customer satisfaction and boosting profits. This new edition features a number of important updates such as big data and machine learning techniques, mind mapping, applications to healthcare and health statistics, and modern supply chain challenges. The book also lays out cutting-edge applications for obtaining and analyzing social media data, decision trees, remote technology, and web scrapers for capturing and analyzing Internet data. The latest edition features the use of the free open-source R statistical package and the BlueSky GUI interface.