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The ITIL Process Manual
Product information
Author:
Type: Paperback
ISBN: 9789087536503
Date: 15th June, 2012
Publisher: Van Haren Publishing
Categories
- Computer Certification
Description
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes. Small- to medium-sized companies will find the concise, practical guidance easy to follow and implement.