The Customer-Centric You

- - - - One of the worldAEs leading experts in the new - discipline of aecustomer-centricityAE explains how it works - u and shows how it can revolutionise both business - and personal performance. - Most businesses today understand the importance - of listening to their customers u but not many have - grasped the potential of actually reorganising their - entire business to focus on customers in everything - they do. - Packed with real-life case studies, insights and - checklists, this book provides readers with a practical - guide to implementing customer-centricity throughout - their business and personal lives. - The message to readers: this book will transform - your business.